Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. florescerERP understands that customers want rapid response service. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, florescerERP Service Management provides the visibility and accountability your business needs.
- Converts quotes into approved sales orders and routes them for invoicing and revenue recognition
- Integrates order fulfillment with inventory management and suppliers, improving efficiency at every step
- Incorporates pricing and discounting rules automatically into the quote process
- Automates revenue recognition by recognizing rules on how sales orders will be billed and fulfilled
- Provides real-time visibility into the entire order management process showing orders, trends and order-conversion
- Automates invoice creation by calculating sales tax, finance charges and discounts based on payment terms
- Provides flexibility to bill in advance or arrears, and prorate partial months
- Eliminates data re-entry by easily accepting payments from a wide array of payment vehicles
- Self-service capabilities enable customers to manage their own billing plans, payment options and information
Service Management Process
Service Dashboard
Service Order
